Refund & Return Policy

At Charlie Teacup Chihuahua, We are aware that adopting a puppy requires a significant financial commitment. Even while we make every effort to guarantee a seamless and successful adoption, we acknowledge that there can be situations in which a return or refund is required. Since we want every puppy family to have a great experience, we have set up the following policies on returns and refunds to make sure that everyone is treated fairly and understandably.

Valid Reasons for Return or Exchange

1. Allergies to Pets
If a family member develops a severe allergic reaction to the puppy within 7 days of adoption, confirmed by a certified allergy specialist, we will accept the return of the puppy.
Pre-adoption allergy testing is recommended to avoid this situation. If a return is due to pre-existing allergies, a 50% partial refund will be issued to cover administrative and opportunity costs.

2. Undisclosed Congenital Defects
If your puppy is diagnosed with a congenital defect (such as heart, bone, or genetic issues) that was not disclosed before adoption, you may return the puppy for a full refund or exchange.
However, if the congenital defect was outlined in the adoption contract, it is not grounds for a return.

3. Significant Health Issues
If your puppy is diagnosed with a serious health issue by a licensed veterinarian within 5 days of adoption, a return or refund may be issued.
This health issue must be documented with a veterinarian’s official report, outlining the severity and nature of the problem.

4. Behavioral Issues
Severe behavioral concerns, such as aggression or extreme anxiety, that are verified by a licensed veterinarian or supported by video documentation, may qualify for an exchange or refund.
We ask that you work with a professional trainer before initiating the return process to ensure that the behavior is not a result of the puppy’s transition period.

Invalid Reasons for Return

The following reasons are not considered valid grounds for a return or refund:

  • General allergies that are not directly triggered by the puppy.
  • Health issues that arise after 5 days post-adoption and are not related to the puppy’s original health condition.
  • Minor health issues, such as mild diarrhea, worms, or teething, which are common and manageable.
  • Behavioral adjustments that require basic training or time for adaptation.
  • Change of mind or personal circumstances unrelated to the puppy’s health.

Steps to Initiate a Return or Refund

1. Consult a Veterinarian
If you believe your puppy has a health or behavioral issue, please visit a licensed veterinarian and obtain an official diagnosis.

2. Document Evidence
Gather all relevant documentation, including:

  • Veterinary reports
  • Video evidence (if applicable)
  • Photos (if applicable)

3. Submit Your Request
Contact our team at sales@charlieteacupchihuahuas.com with a detailed explanation of the issue, along with all supporting documentation.

4. Review and Response
We will evaluate your request and respond within 3 business days. If your return or refund is justified, we will guide you through the next steps.

Returning the Puppy

1. Secure Transportation
Ensure that the puppy is returned safely in a secure and comfortable carrier. It is important that the puppy’s welfare is considered throughout the return process.

2. Shipping Costs
The buyer is responsible for return shipping costs unless otherwise agreed upon in advance.

3. Notify Us
Once the puppy has been shipped, please notify us with the tracking number and expected delivery date. We will confirm receipt and begin processing your return or refund.

Once the puppy is received at our facility, we will process the refund or exchange within 3 business days.

Ownership and Responsibility

  • Ownership Transfer: Ownership of the puppy transfers to the adopter once the puppy leaves our care or is delivered to you.
  • Return Ownership: If the puppy is returned, ownership reverts to Charlie Teacup Chihuahuas upon the successful completion of the return process.

Continuous Support

Our relationship doesn’t end with the adoption. We provide lifetime support to all our puppy families. If you need help or guidance before, during, or after the adoption process, we are always available to assist. Whether it’s a question about training, nutrition, or general care, our team is here to support you every step of the way.

Why Choose CHARLIE TAECUP CHIHUAHUAS?

  • Quality Assurance: Every puppy is raised in a loving, healthy environment and undergoes thorough health and behavioral checks.
  • Transparency: We provide clear and upfront information about each puppy’s health and temperament.
  • Lifetime Support: Our commitment to your puppy’s health and happiness continues long after adoption.
  • Trusted Care: We prioritize the well-being of both our puppies and their new families, offering support and guidance throughout the adoption journey.

This Refund and Return Policy is designed to protect both the adopter and the well-being of the puppies. By following these guidelines, we aim to ensure a positive experience for all involved, providing both a happy home for the puppy and peace of mind for the adopter.